Do You

It’s with huge sadness and distressing disappointment that restrictions imposed by the UK Government and Public Health England, that we at Believe Christmas have no other choice but to postpone our 2020 Adventure to 2021. We have invested a huge amount of time, money and love in to getting the event off the ground this year. In addition to the usual ELF hours that go into making this event magical, we have been constantly liaising with our Health & Safety Officer, Durham County Council and Public Health England every step of the way to make sure this could happen and have all remained confident that the event could be fulfilled. Prior to the second national lockdown we were given the ‘greenlight’ to continue with our much loved event but unfortunately we have been informed that it is now not possible to have approval in time to build the event which takes 3 weeks with an unknown clearance date for events. We have invested so much ELF sweat and tears into trying to make this year happen and are beyond devastated with this decision. We cannot tell you how heartbroken we are, however, presented with the option of delaying this event and keeping everyone safe in the current state that numbers are still increasing in most North East areas, makes it easier on our hearts. To all of our magical families, we can say that we will be back in December 2021 to host the biggest Believe Christmas event the North has ever seen.

Purchased Tickets

As stated on the website ALL purchased tickets are non-refundable but are transferrable to either another date of the Believe Christmas 2021 event or another seasonal event delivered by the producers Tainted Ltd. https://believe-uk.com/ticket-information

We are giving you the option to change your ticket for Christmas next year or if you would like to use your ticket up sooner, then please notify us to discuss the option of Believe Easter 2021.

The dates for Christmas 2021 will be:

Saturday 4th, Sunday 5th, Saturday 11th, Sunday 12th, Saturday 18th, Sunday 19th, Monday 20th, Tuesday 21st, Wednesday 22nd & Thursday 23rd December 2021.

We ask ALL ticket holders to send an email to hohoho@believe-uk.com with the following details:

Name, Address, Email, Mobile Number, Ticket Confirmation Number (and/or attached confirmation) along with the chosen 2021 date that you would like moved to.

Please note: As we will be altering and adding the new 2021 Believe Christmas dates to the website booking system, we will not be able to confirm your changes to your booking until early 2021, please rest assured ALL families will be rescheduled to a date in 2021 as it is paramount to us that none of our booking families are at a loss.

We very much look forward to welcoming you all back next year and cannot thank you enough for your continued support and understanding. WE WILL GET THROUGH THIS TOGETHER.

Stay safe and we hope you have a lovely Christmas.

Elf Sparkle xx