FAQ

BELIEVE Christmas is based in the grounds of Hardwick Hall Hotel County Durham. A Magical Christmas Adventure for the whole family. New for this year, come and join us for a FULL day experience to soak up even more fairytale Christmas magic.

BELIEVE Christmas is an outdoor event, set in a woods and parklands. You need to be aware that there are natural hazards such as tree stumps, uneven ground, muddy conditions and a lake. The event is completely accessible and able to accommodate wheelchair users and for those pushing buggies.Believe is an outdoor Christmas experience taking you on a journey through theatrical performances and interactive activities.

It is a FULL day creating memories with your loved ones to treasure for a lifetime! Joining your chosen group, complete with your own Elf Guide to lead you around the Elf Tipi Village, you will meet all the Elves who will entertain you with a mixture of interactive activities and performances. For 2019 come and help Santa's Toymakers, meet the Reindeer, walk through the Enchanted Woods, discover hidden excitement in the trees, go to a new Elf School, make a lovely Christmas treat to take home, join in the Panto with Sugarplum Mary in her Kitchen, write your letter in the official North Pole Post Office, Storytelling in the Magic Circle and an exciting visit to Santa in his Laplandish Tipi next to his fire where he magically knows all about each child! Mix this all in with the whole new Apres Ski Lodge complete with Bavarian Christmas street food to add to a whole new Enchanted Christmas. The day will run straight through but will give you an hour’s break at lunchtime to eat, relax and refresh for the afternoon. In partnership with The Ramside Estates, Metro Radio and TFM.

BELIEVE is an outdoor event and has a series of slight bumps and slopes however we do put down rubber matting walkways etc across as many areas as possible to make sure it is pushchair/wheelchair friendly. We do get a lot of visitors with certain special needs and want to be welcoming and accommodating to everyone. Please give us a call if you would like to discuss anything and if you would like your Elf Guide to be made aware of any other requirements that you may need. Please call the Hotline on 07539 616555.

The event is aimed at anyone who BELIEVES in the magic of Christmas! It suits all ages, for smaller ones the adults can help with crafts etc but there is something there for all…even the adults! If your family has someone that has reached the age that they would like to be in the adult category then please just give us a call or likewise if there is a grown up that would like to be seen by Santa and on Santa’s list then please let us know.

There is FREE parking onsite. When you arrive, please drive into Hardwick Hall Hotel driveway following the parking signs around to the back of the hotel. Make your way down the lane by 9.30am (or earlier by 9am if fancy some breakfast before starting you day) following the signs and the elves to our BELIEVE Christmas meeting point. The address is: Hardwick Hall Hotel, Sedgefield Co. Durham, TS21 2EH. Please follow the signs to Hardwick Hall Hotel and BELIEVE Christmas to guide you in.

Remember this is an outdoor adventure! Please make sure you are wrapped up all snuggly with outdoor shoes/boots with warm cosy socks! We will be visiting lots of Tipi’s and areas of which some will be outside, and we need to make sure you stay warm and snug.

Saturday 7th December, Sunday 8th December, Saturday 14th December, Sunday 15th December, Saturday 21st December, Sunday 22nd December and Monday 23rd December 2019.We recommend that you arrive from 9am, we ask that you are parked and down at the Check-in point by 9:30am to meet your Elf Guide. Please allow enough time to park and walk down to the site. Breakfast and other catering open from 9am if you wish to grab any breakfast before we begin.

As the event aims to provide a safe and clean environment for families and in particular children we would ask ticket holders and all visitors not to bring dogs with them to the site. However, please call our office at the time of booking if you need to bring assistance dogs onsite.

Tickets go on sale from [insert date here] and will be available to book online via www.believe-uk.com

Early booking is strongly recommended to avoid disappointment. If you require any help please email hohoho@believe-uk.com or call the BELIEVE Hotline: 07539 616555

Step By Step Guide To Booking

  1. Choose the date you would like to visit
  2. Click 'Book Now' at the top of the page
  3. Select Your Date
  4. Select a group name of your choice (please remember all groups do the same activity just in a different order)
  5. If the group name is not available or sold out then please try a different group.
  6. Follow the steps for filling in your info
  7. Payment received by PayPal
  8. You will get 2x emails one to confirm payment and the other one a confirmation with a booking reference number. This is your ticket.
  9. In your email confirmation you will be given a link to log-in which will take you to a 'customer area' where you will input information about each person visiting and to answer 2 questions on each child for Santa’s secret list. Please note it is of extreme importance that you complete this in advance as if there is incomplete information it will revert to a general chat with Santa rather than a bespoke interaction.
  10. Keep your email at hand on your phone or a printed copy to bring with you on the day.

Prices:

  • Child under 6 months – £0.00
  • Toddler - £18.00
  • Child Ticket - £30.50
  • Adult Ticket – £28.50

Please note: All individual tickets have a booking fee of £2.50 to be added for each ticket to cover the booking system and card payment fee. Tickets are non refundable.

There are many winter delights for all your festive foodie needs here at BELIEVE Christmas. So much on offer to suit every taste starting with breakfast offers open from 9am. During the lunch break you can take advantage of the food around the Elf Village of Hog Roast, Speciality Coffees and other yummy delights!

New for this year!!! Après Ski Lodge

A bespoke lodge will transport you to Bavarian Christmas Ski Lodge and provide you with the opportunity in sampling some of the finest Bavarian Street Food at the stations around this Lodge in the middle of BELIEVE Christmas in the grounds of Hardwick Hall Hotel. Enjoy a mug of mulled wine or a whipped cream topped hot chocolate to warm you up in between your magical experience.

If you have any changes to your booking, we will try and accommodate you as best as possible but there will be an admin fee for the booking system of £5.00.

If you have a group over the size of 20 people then please give us a call on the BELIEVE Hotline: 07539 616555

There are no hidden costs and everything is included in your day from crafts and all activities. The only extra spend will be your food and drink on the day. Please note there are Reindeer machines containing food if you would like to feed the Reindeer, cost £1.00 coin.


Due to the outdoor nature of this event we are at times impacted by the weather. If we need to cancel any sessions for safety reasons, we will contact you and an alternative date and time will be offered. No refunds will be given.

For more information please download our terms and conditions.

2019 dates available

  • Saturday 7th of December
  • Sunday 8th of December
  • Saturday 14th of December
  • Sunday 15th of December
  • Saturday 21st of December
  • Sunday 22nd of December
  • Monday 23rd of December

Location (In the grounds of)

Hardwick Hall Hotel
Sedgfield
County Durham
TS21 2EH

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