FAQ
Believe Christmas is an immersive magical world brought to life in a theatrical production within our elf tipi village.
It is an outdoor Christmas experience taking you on a journey through ‘live’ performances and interactive activities. It is an experience creating memories with your loved ones to treasure for a lifetime! Joining your group, with Elf Guides to lead you around the Elf Tipi Village, you will meet all the Elves who are there to entertain you.
BELIEVE Christmas is an outdoor event, set in a woods and parklands. You need to be aware that there are natural hazards such as tree stumps, uneven ground, muddy conditions, and a lake. The event is accessible and able to accommodate wheelchair users and for those pushing buggies.
In partnership with The Ramside Estates, Metro Radio, TFM Radio and Greatest Hits Radio.
BELIEVE is an outdoor event and has a series of slight bumps and slopes however we do put down rubber matting walkways etc across as many areas as possible to make sure it is as pushchair/wheelchair friendly as we can possibly make it.
If you have a child or adult that has special needs and/or a disability and you would like to discuss or find out further information such as the infrastructure, volume of people or noise levels then PLEASE email hohoho@believe-uk.com to discuss this in advance of your booking. BELIEVE Christmas is an inclusive experience and will aim to help wherever we can. We do get a lot of visitors with certain special needs and want to be welcoming and accommodating to everyone. Please email us if you would like to discuss anything and if you would like your Elf Guides to be made aware of any other requirements that you may need.
The event is aimed at anyone who BELIEVES in the magic of Christmas! It suits all ages, for smaller ones the adults can help with crafts etc but there is something there for all…even the adults! If your family has someone that has reached the age that they would like to be in the adult category, then please just email us or likewise if there is a grown up that would like to be seen by Santa and on Santa’s list then please let us know.
There is FREE parking onsite. When you arrive, please drive into Hardwick Hall Hotel driveway following the parking signs around to the back of the hotel. Make your way down the lane at your designated time slot, guided by an Elf. It is of utmost importance, this year, to arrive on time due to extra safety measures where we are staggering arrivals. The address is: Hardwick Hall Hotel, Sedgefield Co. Durham, TS21 2EH. Please follow the signs to Hardwick Hall Hotel and BELIEVE Christmas to guide you in.
Remember this is an outdoor adventure! Please make sure you are wrapped up all snuggly with outdoor shoes/boots with warm cosy socks! We will be visiting lots of Tipi’s and areas of which some will be outside, and we need to make sure you stay warm and snug.
Saturday 3rd, Sunday 4th, Saturday 10th, Sunday 11th, Saturday 17th, Sunday 18th, Monday 19th, Tuesday 20th, Wednesday 21st, Thursday 22nd & Friday 23rd December 2022.
This is a full day experience:
10:30am – Arrive and Park
10:45am – Ensemble at the Elf Meeting Point to find your group
11:00am – The Magic begins!
16:30pm – Elves say Goodbye!
As the event aims to provide a safe and clean environment for families and in particular children, we would ask ticket holders and all visitors NOT to bring dogs with them to the site. However, please email our office via hohoho@believe-uk.com at the time of booking if you need to bring assistance dogs onsite.
Tickets go on sale and will be available to book online via www.believe-uk.com
Early booking is strongly recommended to avoid disappointment. If you require any help please email hohoho@believe-uk.com
Step By Step Guide To Booking
- Choose the date you would like to visit
- Click 'Book' at the top of the page or one of the dates
- Select a group name of your choice (please remember all groups do the same activity just in a different order)
- If the group name is not available or sold out, then please try a different group.
- Follow the steps for filling in your info
- Make payment
- Please make sure you receive your Booking Confirmation. Always check your junk folder just in case and please notify us if you don’t receive it and we will re-send this for you.
- Keep your email at hand on your phone or a printed copy to bring with you on the day.
Prices:
- Child under 6 months – £0.00
- Toddler - £23.00
- Adult Ticket – £39.50
- Child Ticket - £41.50
Please note: All individual tickets have a booking fee of £2.50 to be added for each ticket to cover the booking system and card payment fee. Tickets are non-refundable. If you have any changes to your booking, we will try and accommodate you as best as possible but there will be an admin fee for the booking system of £5.00.
Remember you will get a lunch break where you can enjoy some ‘goodies’ from one of the great festive foodie offerings on site. Please note only purchased food and refreshments from the Hotel catering are to be consumed on site. *If you have an allergy, please consider the options or it will be accepted for that individual to bring their own food.
Festive Foodie
There are many winter delights for all your festive foodie needs here at BELIEVE Christmas. So much on offer to suit every taste starting with breakfast offers on arrival.
During the lunch break, you can take advantage of the food around the Elf Village of yummy street food delights!
Food and refreshments can be purchased to treat yourself to relax in a scheduled break or a quick dash between your activities. There will be various seating areas available.
Please note that all food on site is provided by Ramside Estates and Hardwick Hall Hotel.
If you have any changes to your booking, we will try and accommodate you as best as possible, but we may have to apply a £5.00 admin fee for more complicated changes to the booking system. Any changes will have to take place 14 days prior to the event date (if your request is available).
Groups are in quantities of 50. If you would like to book a whole group, please email BELIEVE via hohoho@believe-uk.com where we can discuss this further with you.
There are no hidden costs and everything is included in your day from crafts and all activities. The only extra spend will be your food and drink on the day. Please note there may be Reindeer machines containing food if you would like to feed the Reindeer, cost £1.00 coin.
There are no hidden costs, and everything is included in your day from crafts and all activities. The only extra spend will be your food and drink on the day. Please note there may be Reindeer Food machines containing food if you would like to feed the Reindeer, cost £1.00 coin.
For more information please download our terms and conditions.