2020 Details Coming Soon


Tickets go on sale from Friday 26th July 2019 and will be available to book online.

Early booking is strongly recommended to avoid disappointment.

If you require any help please email hohoho@believe-uk.com or call the BELIEVE Hotline: 07539 616 555 When the booking opens please book online by clicking on the links below.

Step By Step Guide To Booking

  1. Choose the date you would like to visit
  2. Click 'Book Now' at the top of the page
  3. Select Your Date
  4. Select a group name of your choice (please remember all groups do the same activity just in a different order)
  5. If the group name is not available or sold out then please try a different group.
  6. Follow the steps for filling in your info
  7. Payment received by PayPal
  8. You will get 2x emails one to confirm payment and the other one a confirmation with a booking reference number. This is your ticket.
  9. In your email confirmation you will be given a link to log-in which will take you to a 'customer area' where you will input information about each person visiting and to answer 2 questions on each child for Santa’s secret list. Please note it is of extreme importance that you complete this in advance as if there is incomplete information it will revert to a general chat with Santa rather than a bespoke interaction.
  10. Keep your email at hand on your phone or a printed copy to bring with you on the day.


  • Baby (under 6 months old) – £0.00
  • Toddler (under 2 years old) - £18.00
  • Child Ticket - £30.50
  • Adult Ticket – £28.50

Please note: All individual tickets have a booking fee of £2.50 to be added for each ticket to cover the booking system and card payment fee. Tickets are non refundable. If you have any changes to your booking, we will try and accommodate you as best as possible but there will be an admin fee for the booking system of £5.00

2019 dates available

  • Saturday 7th of December
  • Sunday 8th of December
  • Saturday 14th of December
  • Sunday 15th of December
  • Saturday 21st of December
  • Sunday 22nd of December
  • Monday 23rd of December

Location (In the grounds of)

Hardwick Hall Hotel
County Durham
TS21 2EH